Name: TRUE ROMANCE
Brand: Flowers Limehouse
Price: 110.00 GBP
Availability: InStock

Flowers Limehouse Online Purchase Terms & Conditions

Introduction

Welcome to Flowers Limehouse. These Terms & Conditions apply to all orders made for online flower delivery through Flowers Limehouse within Limehouse and the surrounding areas. By placing an order with us, you agree to be bound by these terms. Please read them carefully before making your purchase. These terms ensure your rights are protected and outline the responsibilities governing buying and delivery of flowers via our online store.

1. General Information

Flowers Limehouse is committed to delivering fresh, high-quality flowers and floral arrangements to individuals and businesses throughout Limehouse and adjoining locales. These Terms & Conditions have been specifically prepared for customers ordering online for flower delivery in Limehouse and surrounding districts, ensuring clarity, transparency, and legal compliance.

2. Eligibility to Order

To place an order on Flowers Limehouse’s website, you must be at least 18 years of age and possess the legal capability to enter into binding contracts. By ordering, you confirm that you meet these requirements. Orders from minors without consent from a parent or guardian will not be processed.

3. Order Process

3.1 Selection: To make an online purchase, browse our collection, select your preferred bouquet or arrangement, and specify delivery details including date, time, and recipient information. You may be asked to include any special instructions at checkout.

3.2 Confirmation: Once all required details are provided and you proceed to payment, you will receive an instant automated acknowledgement of your order. This is not acceptance of your order, but a confirmation that it has been received.

3.3 Acceptance: All orders are subject to availability. Acceptance of your order and completion of the contract between you and Flowers Limehouse occurs when you receive a further email confirming dispatch of your order. If an item is unavailable, we will contact you to offer an alternative of equal or superior value, or provide a full refund should you prefer.

3.4 Order Amendments: Amendments to orders, including changes to delivery date, address, or products, must be requested as soon as possible and may be accommodated at Flowers Limehouse’s discretion if the order has not yet been dispatched.

4. Product and Delivery Information

4.1 Product Descriptions: While we strive for accuracy in the descriptions and photographs of our flowers, slight variations in colour, size, and composition may occur as each arrangement is unique and subject to seasonal availability. Substitutions may be necessary and will always be made with flowers of equal or greater value.

4.2 Delivery Area: Our online flower delivery service covers Limehouse and its surrounding areas. Before ordering, please ensure your intended delivery address falls within our specified delivery zone.

4.3 Delivery Times: We deliver between agreed hours as shown at checkout. While we do our utmost to deliver at requested times, specific times cannot be guaranteed, especially during peak periods such as Valentine’s Day and Mother’s Day.

4.4 Delivery Process: Deliveries are made to the address provided at checkout. If the recipient is not available, flowers may be left with a neighbour or in a safe place, or we may leave a calling card with instructions for collection or re-delivery, at our discretion.

5. Payments

5.1 Payment Methods: The full purchase price, including delivery charges and any applicable taxes, must be paid at the point of ordering. We accept major debit and credit cards and other payment methods displayed at checkout. Orders will not be processed until full payment has been received.

5.2 Pricing: Prices are clearly quoted in GBP and include VAT where applicable. Flowers Limehouse reserves the right to update product pricing at any time, but such changes will not affect confirmed orders already placed.

6. Cancellations & Refunds

6.1 Cancelling an Order: You may cancel your order up until the order has been dispatched. After dispatch, as flowers are perishable goods and custom-made to your requirements, cancellations may not be possible. Please contact us immediately should you wish to cancel, and we will try to accommodate your request where practical.

6.2 Refunds: In cases where cancellation is accepted, a full refund will be processed via the same method used for payment. If you are dissatisfied with the flowers received due to damage or non-conformity, please notify us within 24 hours of delivery. You may be required to provide photographic evidence. Where justified, a replacement or refund will be issued at our discretion.

6.3 Exemptions: Due to the time-sensitive and perishable nature of flowers, the legal right to a "cooling off" period for returns does not apply except where goods are faulty or not as described.

7. Customer Obligations

You are responsible for providing correct and complete delivery information, including recipient name, address, and contact details. We cannot be held liable for failed deliveries arising from inaccurate or incomplete information. Please ensure someone is available to accept the flowers at the nominated address on the scheduled delivery date.

8. Liability

8.1 Exclusions: Flowers Limehouse’s total liability for any claim arising out of any order, however arising (including negligence), will not exceed the purchase price of the product. We accept no liability for any indirect or consequential loss, loss of profit, or damage resulting from either the supply or use of our flowers.

8.2 Delivery Delays: While we make every effort to ensure punctual delivery, we cannot accept responsibility for delays outside our control, including severe weather, road closures, public events, or any circumstances constituting force majeure.

8.3 Allergies and Safety: Flowers or foliage may cause allergic reactions. It is your responsibility to ensure the recipient is not allergic to any items ordered. Flowers Limehouse is not liable for adverse reactions caused by the delivery or handling of our products.

9. Force Majeure

Flowers Limehouse will not be held liable for delays, failures in performance, or non-delivery caused by events outside our reasonable control, including but not limited to natural disasters, extreme weather, strikes, pandemic restrictions, or interruptions to supply chains.

10. Intellectual Property

All content on the Flowers Limehouse website—including imagery, product descriptions, logos, and text—is the intellectual property of Flowers Limehouse and may not be copied, reproduced, or distributed without prior written consent.

11. Privacy & Data Protection

We process your personal information in accordance with our Privacy Policy and applicable laws. Data required for your order will be used solely for supplying your flowers and processing payment, and where you have opted-in, for marketing from Flowers Limehouse. Your details are never sold to third parties.

12. Governing Law

These Terms & Conditions, the purchase, and supply of goods from Flowers Limehouse are governed by English law. Any disputes will be subject to the exclusive jurisdiction of the English courts. Should any term be unenforceable, it will not affect the validity of the remaining terms.

13. Amendments to Terms & Conditions

Flowers Limehouse reserves the right to amend these Terms & Conditions at any time to reflect changes to our business, products, services, or legal requirements. Revised terms will take effect immediately upon posting on our website. Customers are advised to review these terms before placing future orders.

14. Customer Service

If you have questions or concerns about your order, require further clarification about these Terms & Conditions, or wish to provide feedback, please contact our customer support team using the details provided on our website.

15. Applicability

These Terms & Conditions apply to all customers placing online orders for flower delivery in Limehouse and all adjoining localities encompassed by our delivery service. By ordering via our website, you confirm your agreement to be bound by them for the entirety of your transaction with Flowers Limehouse.